Monthly billing statement
The tenant receives a payment overview by email.
The email contains the invoice for the period specified as well as payment information. If the tenant is a company, they can also receive an invoice if this is set up.
Payment reminders
The tenant receives a payment reminder if they have not paid immediately after the payment deadline. We automatically send the reminder by both email and SMS.
If the tenant has paid too little, this will also appear on the reminder. This gives them time to transfer the arrears before a possible demand for payment.
The payment reminder is free of charge for both tenant and landlord.
Receipt for payment
The tenant automatically receives a receipt for their payment. This also shows the tenant's balance, so they can see if they have a receivable or outstanding balance.
Default notice letters
The tenant receives the notice letter both by email and as a physical letter.
The default notice letter is sent automatically on the 5th day after the payment deadline and comes with a fee of DKK 199.00 for the landlord and DKK 291.00 (residential) / 159.00 + 2% of outstanding DKK (commercial) for the tenant.
Rent adjustments
If your tenancy has rent adjustments, Proper automatically calculates and informs your tenants at the next billing. Tenant adjustments in ยง11 of the contract do not need to be notified, just informed.
We also regulate deposits and prepaid rent if this has been set up.
Terminations
If you wish, we can also send the termination as a physical letter. After Proper has received confirmation from PostNord that the termination has been delivered, information is sent to you so you can send it to the tenant with Proper Talk.
Consumption statements
If you use our Consumption package, which is an extension to your subscription, Proper makes sure to inform the tenant and notify any increases on a-conto amounts. You can read more about what this package includes here.
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