We perform sophisticated checks on tenants and billing contacts to ensure that you're compliant with the law and protected from people on sanction lists.
This means we have to verify any changes to personally identifiable information, such as names, before communication can be sent.
If you need to update the name of a contact but see that the field can’t be edited, such as in the example below, it means the contact is set up as a tenant, or the billing address somewhere in Proper.
In that case, please write to us at support@helloproper.com, and we’ll help you make the change.
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