How to update a tenants contact information – Help Centre

In case the contact information of your tenant changes, you can update their information (language, e-mail and phone number).

In order to update the name of the tenant, you need to contact support@helloproper.com.

Step-by-step guide:

1. Go to Tenancies in the main menu

2. Select the tenancy where you want to change the information

3. Go to Tenants & contacts in the lease menu

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4. Select Update tenant

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5. Change the contact information and click Update tenant

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For commercial tenancies, you can add a separate billing address, where physical letters are sent to

For commercial tenancies we offer to send physical letters to addresses that are not the same as the tenancy address (if f.e. the tenancy on Proper is a storage room). You can edit this address under Additional information.

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In case the contact information of your tenant changes, you can update their information (language, e-mail and phone number).

Step-by-step guide:

For commercial tenancies, you can add a separate billing address, where physical letters are sent to

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