Your tenant has received an incorrect bill and you need to make a change to the amount, remove an item or add an item. You can also choose to send a credit note for the entire bill.
Step-by-step on how to update a bill or send a credit note:
1. Go to the lease
2. Go to Transactions in the side menu
3. Click the three dots (···) next to the bill
4. Click Cancel bill
Send credit note
Select Only issue a credit note and click Cancel bill
Your tenant has now received a credit note for the entire bill.
Send new bill
Select Send new bill
You have 3 options:
1. Edit the lines you want to correct
2. Edit and then select Remove item to remove a line from the bill
3. Add line
Then click Send new bill
The tenant will receive a credit note on the old bill, and receive the new bill that you just changed.