When a tenant notifies you that they are moving out, it is a good idea to update the tenancy in Proper as soon as possible. This way, you can ensure that the tenant is not overcharged for rent, and you can also set Proper to automatically handle any prepaid rent.
You can read how to end a lease here: End a lease
The following scenario applies if you wish to use the tenant’s prepaid rent to cover the final rent payment, but the invoice has already been sent to the tenant. If the invoice has not yet been paid, you can cancel it and send a new invoice in which the prepaid rent is deducted.
How to offset prepaid rent when the bill has already been sent
You can use the following method:
- Go to the relevant tenancy
- Click on Transactions
- Select the relevant bill
Here you can see the relevant bill:
Afterwards:
- Click on Actions in the right corner
- Click on Cancel bill
- Click on Send new bill
You are now on the page shown above.
- Click on Add item
Select Prepaid rent under the category. Enter the amount with a minus sign in front. For example, if you need to offset 5,000 kr. against prepaid rent, enter the amount as -5,000 kr.
- Now click Send new bill
If the tenant is owed money
If the tenancy ends with a positive balance, this means that the tenant is owed money. Proper will transfer any payments by the tenant to you, the landlord. You must therefore arrange to pay the amount to the tenant yourself, for example into the tenant’s bank account.
Please note: Proper does not automatically pay any excess amounts directly to the tenant.